My website is sending spam

Why is it that people out there hijack your domains email accounts
and use it to send spam?


Ever had an email bounce back at you? Can't be delivered? It may possibly be because your domains IP address has been black listed.


There are a number of popular spam filters online that various providers use to filter emails. When a large number of emails are detected coming from one place it raises suspicions and the next thing you
know, you're unable to send emails.


How to fix my website from sending spam?


Firstly you need to clean the changed files on your FTP. Your web developer such as Webfrog can do this for you.


Secondly you need to change your passwords for Cpanel and all your webmail accounts. Make sure that this is a strong password. There are some great password generators out there, just Google one.


Thirdly, before you put these passwords back into your computer you will need to scan your computer for malicious ware or viruses that may be giving out your password. We recommend malware bytes which is a free program that all serious developers will use to ensure there computers remain clean from these types of attacks.


How do I check if my IP is flagged as spam?


We recommend using mxtoolbox it is free online service that allows you to check your website. For a small fee they can also monitor your site checking it several times a day for any changes and alerts you at the first opportunity. The toolbox scans all the top spam mail filters and will mark itself with a red X if it blocked.


How do I remove my IP from a blacklist?


Once you have fixed your website from sending the spam first, go into your mx tool box and click on scan. Anyone listed with a X will provide you a link the filters website. Go there and request a removal. This will take usually 2 – 3 days to be processed.

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